Merchant Account / ACH Processing

Amy -

Processing with Vantiv (formerly Moneris)

Totally separate from your CharityWeb service and fees is your merchant processing. New clients are setup with Stripe as the processor and current clients have the option to move to Stripe.

Vantiv (Moneris USA)
We first partnered with Moneris in 2009 to provide our clients with a combined gateway / merchant account that guarantees them great rates and service. Moneris offers Visa/MC/Discover/Amex processing along with ACH processing.

Rates: $14.90 per month and 2.09% + .25 for standard Visa/MC/Discover

ACH/eCheck Payments

STRIPE - Cost is 0.8% per transaction with a max fee of $5. CharityWeb's transaction fee of 1% still applies with a max fee of $5.

VANTIV (Moneris) - Extra $7.00 per month and .25 per transaction. CharityWeb's .79 fee applies.

 Do You Have Any Tips for Completing the Vantiv (Moneris) PCI Survey?

As a PCI requirement from Visa/MC Moneris is required to survey their clients each year. We realize this is an inconvenience — but there's just no way around it. We do have a few tips for you:

- Answer questions only from the perspective of what you do with your Moneris account. You may have other merchant accounts; act as if they don't exist for the purpose of this form, except for the one question in which they ask if you have other "acquirers." If you do have other merchant accounts, say yes here. One client we worked with did have other non-Moneris accounts and answered yes and still was certified with no scan necessary for the site.

- The result should be approval with no scan necessary of your website. If they say a scan is necessary, don't allow it; you likely gave a wrong answer. Let us know and we'll help you with fixing the answer. PCI Scans are hard to pass; the average non-secured website will fail.

— At the very end, Trustwave will require an "executive" to sign the form. What they want is someone with the authority to sign a contract for your organization.

- CharityWeb is PCI Compliant.

- The terminology has a tendency to assume you are familiar with credit card processing jargon. Terms that have come up and have caused confusion:

"Acquirer" means your credit card merchant supplier. In this case, it is Moneris.
"SAQ" means Self Assessment Questiionaire, the questionnaire you are filling out.


Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk