Note: We recently updated the "failure" report to include the result code and a description of the failure.
The majority of our clients are setup with Moneris or PayPal as the gateway. Below are the most common result codes for failed transactions:
Moneris Gateway
If you run a "failure" report for a set time period — you will see a description of the error.
475 - Invalid Expiration Date
481 - Declined. Check the credit card number, expiration date, and transaction information to
make sure they were entered correctly. If this does not resolve the problem, have the customer
call their card issuing bank to resolve.
482/484 - Expired Card
PayPal PayFlow Pro Gateway
12 – Declined. Check the credit card number, expiration date, and transaction information to
make sure they were entered correctly. If this does not resolve the problem, have the customer
call their card issuing bank to resolve.
23 – Invalid account number. Check credit card number and re-submit.
24 – Invalid expiration date. Check and re-submit.
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